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House Manual & Local Area Guide
RiverBend Loft 205
Access Codes
We’ll provide you with an access key code before your arrival. This will allow you to check yourself into the property. Please make sure you have received the code before you travel. If you haven’t received this before setting off, make sure you have signed the Rental Agreement located in your Welcome Message. This needs to be signed before Access Info is provided. There's nothing worse than arriving somewhere new (potentially at night) and not being able to get in!
Parking and Door Access Code
You should have received the address, parking information, and door access code in a message from us through the AirBnB or VRBO app or email. Enter this code into the smartlock to unlock.
Check-In Time
Your check-in time is 4 pm. We can sometimes arrange an early check-in, so please contact us if you plan to arrive early and we'll do our best to accommodate you. If you are arriving early, have a look at the “local area guide” section. We've listed lots of things you can do around the area while you’re waiting to check in.
Checkout Time
Check-out time is strictly 10am. Please let us know if you require a later check-out, we’ll do our best to accommodate it.
Checkout Instructions
Please check your email for any checkout instructions. These will be sent the evening before your checkout date. Safe travels!
Riverside Apartments – House Manual
Welcome! We’re delighted to have you stay at the Riverside Apartments. To ensure a comfortable and safe experience for all, please take a moment to review our home guidelines.
Check-In & Check-Out
Check-in: 4:00 pm
Check-out: 10:00 am.
Early check-in / late check-out: Please request in advance; subject to availability.
Address : 113 North Lancey Street, Pittsfield, ME.
Building entry:
For the safety of our guests, the building entrances automatically lock at 7pm and unlock at 6am.
Of course, you can exit the building at any time, but will need to enter a 4 Digit Pin Code to enter the building between those times.
If you are checking in after 7pm, use the front entrance and enter the Pin# 5958. There should be an audible click and the door will unlock for 5 seconds.
If you have any trouble with the code, just reach out to us through the platform you booked on and we’ll be happy to help. Please note that our team is available to assist until 9 PM.
House Rules
No smoking inside the apartment or building.
No parties or events. Please respect neighbors and keep noise to a minimum.
Pets: Maximum of 2 allowed
Occupancy: Only registered guests are allowed to stay overnight.
Safety & Security
Always lock doors and windows when leaving the apartment.
Report any damages or maintenance issues immediately.
Emergency contacts:(207) 987-5958
Heating
The heat pump is the primary source of heat for the unit. Please also note that the electric baseboard heater is a secondary heating option and should only be used in extreme cold or when temperatures drop below zero and the heat pump needs extra support. Be sure to turn it off once it’s no longer needed. The thermostat for the baseboard heater is located on the wall.
Additionally, the heat pump is controlled only by the remote control. The wall thermostat should not be used for operating the heat pump. Supplemental heater in the living room
Wi-Fi & Electronics
For WiFi access, a QR code will be provided inside the apartment. Please note that the password is case sensitive.
Stream your favorite shows from our smart TVs. Please remember to log out of your accounts before you leave.
Kitchen & Appliances
Feel free to use all kitchen appliances, cookware, and utensils.
Please clean dishes and appliances after use.
Do not leave food out; properly store leftovers to avoid pests.
Laundry
The shared coin-operated laundry (mobile payment available) is conveniently located on the same floor, making your stay easy and stress-free.
Trash & Recycling
Short stays - Please leave your trash tied up in the trash bin inside the unit — no need to take it out. Our cleaner will take care of it after checkout.
For long term stays- trash should be taken to the rollaway red dumpster located in the back left corner of the parking lot.
Snow Removal
During the winter months, the driveway and entrance will be cleared for you. However, you may be asked to move your vehicle during or after storms to allow proper snow removal.
Emergency and Safety Information
The fire extinguisher is mounted beside the front door of each unit. Also, the entire building is sprinkled.
Please call 911 immediately in case of a fire or other life-threatening emergency. After you are safe, please notify us immediately through the VRBO/AIRBNB messaging system or contact phone numbers below. Also listed are direct phone numbers for the Local Fire and Police Departments.
Pittsfield Fire Department: 413-448-9751
Pittsfield :Police Department: 413-448-9700
Contact Information:
If an Airbnb guest, first please contact us directly through the Airbnb messaging system. As a secondary option, you may reach out using the info below as well.
Support : (207) 987-5958 or email us at support@excapeaway.com
Respect the Space
Treat the apartment as you would your own home.
Avoid moving furniture or decor without permission.
Please report any issues so we can address them promptly.
Check-Out Instructions
Please wash and dry any used dishes.
Please place all used towels on the bathroom floor. No need to remove linens from the beds. Leave all used beds unmade.
Please leave your trash tied up in the trash bin inside the unit — no need to take it out. Our cleaner will take care of it after checkout.
Be sure to take all your personal belongings and lock the door.
Ensure all windows and doors are securely closed.
Thank you for your cooperation!
We hope you have a wonderful stay at Riverside Apartments. If you have any questions or need assistance, please don’t hesitate to reach out.
Local Area Guide
RiverBend Loft 205
Manson Park — A beautiful 45‑acre park by the river offering walking paths, green lawns, picnic spots, and relaxed riverside vibes — ideal for a morning stroll or family-friendly outing.
Stein Park & Hathorn Park — Both parks are part of the town’s green network: good choices for a peaceful walk or a quiet moment outside if you prefer something more low‑key
If you enjoy skiing or snow‑time fun (in season), check out Pinnacle Park — great for learning slopes or family winter outings.
Pittsfield Public Library — A historic and architecturally interesting library — nice spot to explore if you enjoy historic buildings or want a quiet place to relax or read.
Pittsfield Railroad Station (now museum/historical site) — Offers a glimpse into local history and heritage if you want to learn more about the town’s past
Outland Farm Brewery — Great for a laid‑back drink and some comfort food. Their craft beers and farm‑to‑table vibes make it a nice unwind spot after a long day.
Renys — A handy department‑store-style shop where you can grab essentials, snacks, or last‑minute needs for your stay.